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How fbage Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is collected only to run your account and process transactions. Access and use of fbage depends on your local law and eligible regions.

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fbage How fbage Handles Your Personal Information
DATA CONTACT

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Requests are handled in the order received and we aim to respond within a reasonable timeframe under applicable law.

Live Chat Start a chat from your account dashboard for the fastest response on data queries or account-level privacy questions.
Email Support Send your data request or privacy concern to our support address. Include your registered phone number so we can locate your account.
Account Settings Some data corrections — like updating your phone number or email — can be made directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and data hygiene are built into how fbage runs, not added as an afterthought. Here is what that looks like in practice across your account lifecycle.

Encryption in Transit All data exchanged between your device and our servers — including payment confirmations via bKash, Nagad, or Rocket — travels over encrypted connections to prevent interception.
Account Access Controls Login sessions are protected by OTP verification tied to your registered mobile number. Suspicious login attempts trigger an automatic account flag for review.
Data Retention Policy We keep your transaction history for as long as financial regulations require. Non-essential session data is purged on a rolling basis to limit unnecessary storage.
Your Right to Request Changes You can request a copy of your data, ask us to correct inaccuracies, or request deletion where permitted by law. Contact support with your registered details to start the process.

Common Questions About Your Data

Straight answers to what Bangladesh account holders ask most about privacy on fbage.

We collect your name, phone number, email address, and the payment details you use — such as your bKash or Nagad number — along with device and session data needed to secure your account.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with regulatory bodies where the law requires it. We do not sell your data.

Transaction records are retained as long as applicable financial regulations require. Session and login logs are cleared on a shorter rolling cycle. You can ask us for specifics via support.

Yes. Contact our support team with your registered phone number and we will process your request. Deletion may be limited where data retention is required by law in your region.

Cookies keep your session active and remember wallet preferences. You can disable non-essential cookies in your browser settings, though some account features may not work as expected.

Reach out via live chat or email support with your account details. We take data complaints seriously and will investigate and respond within a reasonable period under applicable law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.